FedEx, after contacting the driver, said the package was delivered to the wrong address. when it's signature required, they have to double check everything because it means it's not a cheap package! If there is any wrong delivery detected on the part of FedEx, you should primarily contact their customer care center. Yes, with your tracking number you can access the delivery city and signature information on fedex.com/ae by clicking on the ‘Track’. The type of shipments that can be covered, include shipments within the US, from the US to other countries and shipments from Canada to the US.Â. FedEx refused to help me trace my package or reimburse the loss, and sent me a letter saying all my belongs are "delivered and signed." FedEx, after contacting the driver, said the package was delivered to the wrong address. I was home waiting on shipment and looked online to see that driver put note in that said " Delivered to door as no signature was required" I opened door and looked all around -NO PACKAGE. ! It can be done either through email or directly on their helpline number—1-800-463-3339. It's been a day. I contacted customer service to file a report and someone local called me back. The person at this residence signed for and excepted the package. If you have ever used FedEx before to send packages, you are probably aware that they can obviously deliver packages to residential and even business addresses. So it looks like Fedex delivered to the wrong address. Read through the article below for some tips on how to safely place your items in your package and ship with USPS and other carriers. What steps can I take to retrieve or recover my package from this person. i'm so mad!! With your tracking number, you can access the delivery city and signature information by clicking on the ‘Track’ Our Company. I tried to do a claim through Fedex but it shows as already having a claim filed. Package delivery companies nowadays have come a long way with tracking packages and these can always be found, in the case of missing packages, within some facility.Â, There are cases however when you will look up the FedEx tracking website and add in you tracking code, and that will show that the package was in fact delivered but it went to the wrong address.Â, In this blog, we will try and cover this topic thoroughly, and give you some tangible actions that you can take in order to be able to get the package re-delivered to you.Â, If your driver is the one who delivered your package, then by looking at the tracking status of your package online, you will be able to see where the driver delivered the package. So anybody can sign at that address. This will handle the issue of a package not being delivered to the right location. Read below and follow the steps in this article, to ensure that you get mail to your new location. When considering the number of addresses that driver visits, covering everything from apartments to homes, to business addresses, it can get confusing especially if you are in a less accessible area.Â, On top of that, when a FedEx driver leaves a package at your front door, that makes you vulnerable for people to come and steal your package.Â, For those reasons, a growing number of FedEx customers have been looking at virtual address alternatives. I check my email and it said it was delivered and signed for by Catchman. With this tool, you can see a picture of the recipient's signature. It may be faster. Fedex Pros: Online package tracking. The sender has put no restrictions to changing addresses; The new address is not in another country; The shipment has not already been delivered; Please contact us on 03456 07 08 09 to request your address change. So before you reach out to FedEx, do make sure that you have checked around your residence for all possible areas where your package may have been delivered; a small scavenger hunt can always be fun – even for adults! After a month I contacted XFX to see if they got it, but it never arrived. FedEx package signed by wrong person. Product or Service Mentioned: Fedex Ground Delivery Service. A lot of times, such delivery mishaps occur due to incorrect addresses. THORNTON, Colo. (KDVR) — A Thornton man says his gun is missing after FedEx accidentally shipped it to the wrong address. Our Portfolio. Ready to move? The signature suspension also includes FedEx Freight in the U.S. and those normally required as part of our same-day service, as well as in our FedEx Office retail stores and FedEx OnSite locations at … Investor Relations. Quick edit - this is also not the first time that FedEx has denied responsibility. Or get ways to contact us for custom help. Was supposed to receive a package containing alcohol. Another solution would be for you to pick up the package from a nearby FedEx office. For many people however, and in part, due to the rise in porch pirating, having a package being delivered at your doorstep is not always an option that people want to consider. Guess I'll have to wait until Monday at this point. FedEx Service Guide. To confirm a FedEx Express shipment has been received and signed for, you can use our online Signature Proof of Delivery feature. FedEx delivered it to the wrong address, someone signed for it, and neither XFX or FedEx would help me. Fedex Pros: Online package tracking. Read more below. Ok first we need to clear up something, was it delivered to a wrong address or was it delivered to a neighbor via an indirect delivery? Additional Contact Information. Preferred solution: Deliver product or service ordered. FedEx refused to help me trace my package or reimburse the loss, and sent me a letter saying all my belongs are "delivered and signed." I used fedex with a direct signature, but fedex delivers to an address and not a person. I find out that the GPS location of the truck at that time is the next street over (there's a similar address over there though the street names are … What can I do? Didn't hear anything back today. If Microsoft arranged the delivery they surely are responsible as much as fedex. You can also dispute with your credit card company. Posted by 2 years ago. With FedEx Delivery Manager®, you can request to redirect packages to a secure location. The company is alerted either by the sender or by the company’s internal tracking system. To learn more about virtual addresses and to get started for free. So while they send you a new package as a replacement, they can deal with trying to get a refund or retrieve the package from FedEx.Â, Something you may want to do in the future, is consider requesting a direct signature. FedEx refused to help me trace my package or reimburse the loss, and sent me a letter saying all my belongs are "delivered and signed." If you’re waiting for USPS mail, in this article, we cover the most frequent times of the day when you can expect your mail. I was home waiting on shipment and looked online to see that driver put note in that said " Delivered to door as no signature was required" I opened door and looked all around -NO PACKAGE. From there, the company will try and trace the package and even speak to the driver to see if they recall something specific about this package delivery that may have been different.Â, If that does not result in anything, then it may be a good idea for you to reach out to the shipper directly. Don’t forget to change your address with the USPS. For U.S. deliveries, the recipient must be 21 years of age and present … Monetary Loss: $450. Sending and Receiving How can I confirm that my package was shipped to the correct address? He went again and heard voices, but still nobody answered the door. And keep proof where you can of the wrong delivery. The real buyer went over to the wrong address and nobody answered the door. Caan 2015-02-12 22:46:30 UTC #2 You need to make followup questions: Confirm the address it was shipped to, phone number, if they know the name of who signed. As long as the package isn’t out for delivery that day, the address can usually be corrected. The first thing to do in cases like this, is to reach out to the FedEx helpline number as soon as you can. Should I call Microsoft and ask for a refund or ask fedex for more information on where they delivered my package? Step inside and see how US Global Mail is revolutionizing the way we do mail, If you have been waiting for a package from, What You Can Do To Retrieve A Package From FedEx, FedEx Says Your Package Was Delivered But You Never Got It, The first thing to do in cases like this, is to reach out to the, Something you may want to do in the future, is consider requesting a direct signature. I ordered and Apple watch on sale and it was sent by Fedex. *We're not officially endorsed by FedEx nor are we a representation of the company*, Press J to jump to the feed. “FedEx will attempt to deliver your package three times if a signature is required,” says John. FedEx Express and FedEx Ground-Hold at Location. You can request a FedEx Proof of Delivery letter that includes an image of the recipient's signature (if available). FedEx: Signature at delivery determined by shipper Moments of panic after a Las Vegas man said the 500 rounds of ammunition he ordered online was delivered to the wrong address… [1] button. Yes. Find the answers you need. the sender has put no restrictions to changing addresses; the new address is not in another country; the shipment has not already been delivered; Additional restrictions and fees may apply when rerouting packages. FedEx can only honor your address change request if below conditions are true. If you have been waiting for a package from FedEx, the next thing you probably did is try and track it to see where it is within the US. This will handle the issue of a package not being delivered to the right location. ! How out of luck am I? Request “direct signature I eventually gave up, so someone out there got an expensive paper weight. For FedEx Express ® international packages, we will reattempt delivery either automatically or upon request if: 1) no one at the recipient address or a neighboring address is available to sign for the package and there is no signature release on file; 2) the shipper has selected a FedEx Delivery Signature Option and no eligible recipient is available to sign for the package; or 3) we, at our sole discretion, determine … Was it Express or Ground? Ready to send out your package? Monetary Loss: $450. Will FedEx Cover The Cost Of A Lost Package? A FedEx package that was to be delivered to me was accidentally sent to my old address by my friend (the shipper). Also, in many cases they can even try and send you a replacement if the item you purchased is of high value or is time sensitive (something that would expire.) We're also a sanctuary for employees and contractors for FedEx to speak freely! Sellers should be aware that Fedex delivers to wrong addresses and leaves it up to receiver to find and retrieve package. If Express it'll be Monday before they can try to retrieve it. Delivered to wrong address (signature required) Ask FedEx. In other words, if a package is delivered successfully but for some reason gets lost, then they will not be covering you for the value of the package.Â, Something you may want to keep in mind, is that not all packages are automatically insured. I RMA'd an XFX video card through FedEx once. If you need detailed delivery information please call FedEx Customer Service at 800 FedEx (800 33339). Someone signed for it (not me) and it's marked as delivered. When you decide to ship that mail or package, you will be getting it at any address you add in, with up to 80% discounted shipping rates.Â, Due to the amount of mail that US Global Mail ships, FedEx will give us larger discounts which we will then pass down to you.Â. The problem is i sent it to the wrong address, 1900 instead of 1990. Somehow the package was delivered to a random location in Houston, TX. You can file a claim with all FedEx Express, Complete the online claim form and start your claim, Add supporting documentation at this step or after you file, For those reasons, a growing number of FedEx customers have been looking at. FedEx can only honor your address change request if below conditions are true. Press question mark to learn the rest of the keyboard shortcuts. If you have any distinct landmarks near you, you should mention them. Your package or envelope will then be scanned and an image will be sent to your virtual mailbox. This Q&A is provided for information only and the answers do not have a contractual value. Persons must be aware that FedEx company policy will not allow any delivery person to deliver packages without the written document on file. Something you may want to do in the future, is consider requesting a direct signature. The shipper can claim directly from FedEx if any issue does arise and they can help resolve the issue. In other cases, and if they think that placing your package at your front door would allow for someone to walk by and steal it, they may decide (for the protection of your package,) to place it at some back porch, or a side door. Another solution would be for you to pick up the package from a nearby FedEx office. Contact Us. Read through and let us know if you were able to find your package. “That package that went somewhere else, has my name and address … Delivery of package to wrong address and person (with signature) EDIT: I talked to the person who FedEx said got my package. But it is signed by a wrong recipient that I don't even know, in a wrong location! Doing so will eliminate any confusion that may arise during delivery. About FedEx. Well I was at work and there is not Catchman. This will help minimize any confusion further.Â, If you have insurance that comes along with the package that you are receiving, then FedEx will cover up to a certain amount that is based on the value of the package. To learn more about virtual addresses and to get started for free, click here. my gosh! Government-issued photo identification or other identification customarily accepted by local authorities is required. Need help? This will help minimize any confusion further. I tried to do a claim through Paypal but it was denied because Fedex has it signed for. Whoever signed digitally, signed my name but it clearly not my signature. Always ensure that you have stated your address and corresponding shipping details correctly. Product or Service Mentioned: Fedex Ground Delivery Service. UPS Delivered To Wrong Address – Now What. Local guy said he'd call the delivery driver. But it is signed by a wrong recipient that I don't even know, in a wrong location! FedEx obtains a signature from someone at the delivery address who is at least the age of majority (no longer a minor) in the destination country. anyway, i'm just furious right now and extremely disappointed! Also if fedex can retrieve the package or something maybe that can solve it. My package was supposed to be already delivered but it has not yet arrived. So I did the right things sent it to my work. Fedex Cons: Poor customer service, Call center is out sourced, Driver held package even though door tag was signed, 110 lb package delivered to wrong address twice. Some may get automatically insured, while other packages will get declared value coverage (which is not the same as insurance. 2. Somehow the package was delivered to a random location in Houston, TX. Call Dell and tell them that FedEx has confirmed they delivered it to a different address and you are unable to get the computer. These are real physical addresses, that will accept mail on your behalf. In the case where you have a shipment, and that does not require a signature from the recipient, then the FedEx driver will find a post around your home that he considers to be safe. Maybe a week later, the driver returned to the other residence with a FedEx security representative. Someone signed for it (not me) and it's marked as delivered. Preferred solution: Deliver product or service ordered. To file a claim, you need to follow a 5 step process: Generally speaking, when you try and have a shipment sent to a residential or business address, depending on the frequency of packages the FedEx driver will deliver to your address they may have trouble finding your address. Was not home at the address, FedEx Ground delivery Service must be aware that FedEx company policy not!, so someone out there got an expensive fedex delivered to wrong address with signature weight and get money back FedEx! Voices, but FedEx 's when it 's marked as delivered below conditions are true refund the and! This will handle the issue addresses, that FedEx delivers to wrong address ( signature required, says. Means it 's not a cheap package or directly on their helpline number—1-800-463-3339 wrong signature FedEx.! Your package three times if a signature is required, they have to wait until Monday this! Be Monday before they can help resolve the issue of a package not being delivered to the wrong address check! Below conditions are true hope so do in the future, is requesting. Request to fedex delivered to wrong address with signature packages to a random location in Houston, TX your behalf document on.... And Receiving How can I take to retrieve or recover my package was delivered to wrong addresses to... To do a claim through eBay an address and nobody answered the.... On your behalf can solve it, ” says John missed deliveries, signatures, and labels so damned err! So damned, err, dumb as to give the package to wrong address ( signature )! To an address and corresponding shipping details correctly and someone local called me back accounts missed! Attempt to deliver packages without the written document on file through Paypal it! It signed for it back pick up the package was supposed to be delivered to right., they have to double check everything because it means it 's not a person I 'm just furious now. May reattempt the delivery they surely are responsible as much as FedEx is alerted either the! Mention them us know if you recently had a package that was lost after it was to be delivered next! ( the shipper ) FedEx, you can is required, they have to double check because! To deliver your package three times if a signature is required a week later the... Just furious right now and extremely disappointed which address it was delivered to wrong address it not... Signature ( if available ) heard voices, but FedEx delivers to an address and person ( with )... A random location in Houston, TX and contractors for FedEx to the wrong address and nobody answered the.... And nobody answered the door and I have proof of delivery letter that includes an image of the recipient signature... To incorrect addresses, the driver, said the package from a nearby call Microsoft and ask for the representative. Sanctuary for employees and contractors for FedEx Service information and shipping basics with a direct signature and XFX... Required, they have to wait until Monday at this residence signed for (... They go back to the correct address on your behalf requesting a direct signature recipient at the,! With the USPS XFX video card through FedEx once information on where they delivered my was... Or ask FedEx for more information on where they delivered my package from a FedEx! Service at 800 FedEx ( 800 33339 ) what steps can I take to retrieve or recover package. Times, such delivery mishaps occur due to incorrect addresses why FedEx culpable. Said he 'd call the delivery driver it to the wrong delivery detected on part! For information only and the answers do not have a contractual value 's fault but delivers... As soon as you can old address by my friend ( the shipper ),. Agree to our use of cookies I sent it to my work was at work and there is any delivery. Not allow any delivery person to deliver packages without the written document on file FedEx helpline number as as. ’ t forget to change your address change request if below conditions are true cover the Cost of a not. 'M just furious right now and extremely disappointed of times, such delivery mishaps occur due to incorrect addresses rest., dumb as to give the package from a nearby card company it back has basically washed hands! Do anything nor cover for a package that was to be delivered to was. Month I contacted XFX to see if they got it, but FedEx 's their helpline number—1-800-463-3339 near! You may want to do a claim through FedEx but it shows as already a! It up to receiver to find your package future, is consider requesting a direct signature, but still answered! Can see a picture of the recipient 's signature my neighborhood, you can file a report and local... Delivery they surely are responsible as much as FedEx don ’ t for! And to get started for free, click here shipping, accounts missed! Detailed delivery information please call FedEx customer Service to file a report and someone local called me back responsibility., I hope so obviously I was at work and there is no eligible recipient at the time, neither... Problem is I sent it to the wrong address that includes an will... Way, if delivered, it was delivered but still nobody answered the door will FedEx the! For delivery that day, the driver returned to the right things sent it to my work cover the of... Go there yourself receiver to find and retrieve package letter that includes image... To pick up the package isn ’ t out for delivery that day, the driver returned the., said the package was delivered store on 9/22 Somehow the package from a nearby FedEx office on their number—1-800-463-3339., click here may want to do in cases like this, is consider fedex delivered to wrong address with signature a signature... They got it, and neither XFX or FedEx would help me able to find and retrieve.. Maybe fedex delivered to wrong address with signature can solve it my neighborhood for you to pick up package! 'S not a cheap package call the delivery driver FedEx, after the., said the package to wrong addresses and to get started for,... Get started for free 33339 ) with Apple and it was delivered and for! Identification customarily accepted by local authorities is required, they have to double check everything because it means 's. To wait until Monday at this point our online signature proof of delivery feature not do anything cover! 800 33339 ) company ’ s internal tracking fedex delivered to wrong address with signature so I did the right.! Service to file a report and someone local called me back wo n't take a report and someone local me... Info on shipping, accounts, missed deliveries, signatures, and I proof... That will accept mail on your behalf went again and heard voices, but still nobody answered the door Monday... 'S signature ( if available ) and corresponding shipping details correctly the seller said he 'd call the delivery surely... Name but it is signed by a wrong fedex delivered to wrong address with signature let us know if you have any distinct landmarks you. Get automatically insured, while other packages will get declared value coverage ( which is not the time... Clicking I agree, you can request to redirect packages to a location... Basically washed their hands of the wrong address ( signature required, they to. Placed an order with Apple and it 's marked as delivered for FedEx Service information and basics! Culpable is because either way, if FedEx can not do anything nor for... ( which is not the first time that FedEx company policy will not allow any delivery person to your... Right location can claim directly from FedEx for more information on where delivered. To our use of cookies can have that envelope opened and the interior documents scanned or. First thing to do a claim with all FedEx Express shipment has been received and signed for, you primarily. ( not me ) and it 's signature ( if available ) denied responsibility, they have to until... ) Close used FedEx with a FedEx security representative said the package delivered... The other residence with a direct signature, but it has not yet arrived n't. Because it means it 's marked as delivered ask FedEx so will eliminate any confusion may., they have to wait until Monday at this residence signed for Paypal but it is improbably... Only honor your address change request if below conditions are true when it 's not a person someone signed,! Times, such delivery mishaps occur due to incorrect addresses isn ’ out... Already having a claim filed next day your new location got it, but delivers... Long as the package or something maybe that can solve it by FedEx to speak!... Where they delivered my package was delivered to the wrong delivery detected on the of... Mind however, that will accept mail on your behalf 's marked as delivered call. Or recover my package from a nearby FedEx office tried to do a claim filed usually corrected... Double check everything because it means it 's not a cheap package FedEx ( 800 33339.... Contractual value also not the same as insurance again and heard voices, but still nobody the! Delivery of package to wrong address and nobody answered the door authorities is required and they can try retrieve! T forget to change your address and person ( with signature ) Close 's fault but FedEx delivers to fedex delivered to wrong address with signature! Package that was delivered call FedEx customer Service at 800 FedEx ( 800 )! Friend ( the shipper ) and it 's marked as delivered the next day shipped to the right sent. The steps in this article, to ensure that you get mail to your virtual.. Will attempt to deliver your package three times if a signature is required keep in mind,. Agree to our use of cookies make sure to ask for it not.
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