We ranked the top skills based on the percentage of Reservations Manager resumes they appeared on. Handled payroll, accounts payable and receivable. Revenue Manager. Worked closely with the Sales Department to monitor contract cut-off dates, rooming lists and concessions. Visited travel agents and promoted the airlines to the Puerto Rico Community and organizations. Managed and met with a team of 20 reservation agents weekly to discuss company goals. Interacted directly and productively with consumers to provide exceptional customer service. Processed and generated reports of Room reservations for Casino players and make sure they obtain the accommodations they expected. Good teamwork skills and the ability to delegate work activities are essential. Monitored telephone calls for quality purposes assurance and handled customer complaints. Managed a team of four reservation agents. At work, you will be managing employees from all departments as well as working with customers. Managed onsite reservations including wholesale reservations and inventory management. Xotels is a company that offers remote revenue management or revenue for hire services to hotel companies. The 10 Basic Skills that Every Manager Should Have There are many skills that managers can learn on the job. Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job. Achieved and maintained smooth daily operations. Adaptability/Flexibility - Job requires being open to change (positive or negative) and to considerable variety in the workplace. Managed and implemented strategies for Internet distribution for online channels and Global Distribution Systems. Received inbound calls throughout the United States and Canada from consumers to rent trucks. Managed customer services and quality control. Leadership skills: Most training managers are in charge of staff engaged in a variety of responsibilities and duties. Imported reservations from main time-share database and organize hotel reservations. Completed configuration of interface between Opera property management system and Passkey. Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. Attention to Detail - Job requires being careful about detail and thorough in completing work tasks. Attended Revenue meetings with each hotel weekly to assist with strategies to increase occupancy, revenues and RevPAR. Managed and trained employees in a Call Center environment and directed Group Sales Coordinator. Managed all reservations that dealt with corporate negotiated rate, Marriott rewards, Gift Certificates, and Suites. Managed all aspects of busy resort reservation office, including room inventory. Created and mastered new sales techniques to ensure reservations department always met monthly goals. Assign a reservation manager during each shift, so thereâs less of a chance that reservations will be lost or tables double booked. Communicated FAA and FBI security directives to front line airport and reservations staff. Hotels / Resorts / Restaurant SHL Management Services (KTM) Pvt. Maintained an awareness of current room availability and restrictions. Created in house reservations department and recruited strong customer services reservation staffs. Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. How can I help you? Supervised and coordinated activities of reservations staff.Corresponded with groups and travel agents to answer special requests for rooms and rates. Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction. Assisted in controlling rental equipment inventories within the state of Connecticut to balance customer requirements with rental equipment supply. Controlled room inventory and revenue of a 200-room hotel and 41-unit condominium complex. Integrity - Job requires being honest and ethical. Managed Internet and telephone reservations for Hotel Suites and Conference Rooms. Quality Control Analysis - Conducting tests and inspections of products, services, or processes to evaluate quality or performance. The information on this page will generally apply to all careers in this category but may not specifically apply to this career title. Maintained a close working relationship with all departments of the hotel to ensure cooperation, productivity and excellent guest service. Managed all rates and yield management for the hotel. 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